Refund and Cancellation Policy

Last updated: July 28, 2026

Professional Advisory & Consultation Refund Terms

Shark Travel (SHARK TRAVEL LLP / Shark Travel LLC) provides specialized travel logistics consultation, route comparison, and advisory services. Our professional consultation fees cover our time and research expertise and are completely non-refundable once travel advice or itinerary quotes have been delivered.

1. Distinction Between Advisory Fees & Third-Party Carrier Refunds

Shark Travel does not directly issue, own, or operate flights, hotels, buses, or trains. Real-time flight search data shown on our portal is powered via third-party API integrations (such as Duffel Technology Ltd) to assist in itinerary planning.

  • Advisory Fees: Shark Travel consultation fees are non-refundable regardless of whether you travel or cancel.
  • Third-Party Carrier Refunds: Refunds for actual airline tickets, train fares, bus seats, or hotel accommodations are strictly determined by the respective end-supplier's fare rules and conditions of carriage.

2. Refund Calculation Formula

If an airline, hotel, bus, or train carrier permits a refund according to their tariff policy, any approved refund will be calculated as follows:

Refund Amount = (Carrier Approved Refund) - (Carrier Cancellation Penalty) - (Shark Travel Consultation Fee) - (Payment Gateway Charges)

3. SLA & Processing Timelines

Shark Travel reviews and submits carrier refund requests within 24 to 48 business hours of receiving written authorization. Approved supplier funds are credited directly back to the client's original payment method via our PCI-DSS Level 1 payment gateway (Xpay / PayGlocal) within 7 to 30 business days depending on banking channels.

No-Show & Travel Document Disclaimers

Failure to check in or board a recommended flight, train, or bus ("No-Show") results in total forfeiture of carrier fares under airline/supplier rules.

Shark Travel is not responsible for cancellations or refund denials resulting from missing visas, expired passports, or health entry restrictions.

4. Requesting Refund Support

To request refund eligibility verification for a recommended itinerary, please contact our compliance desk:

Email: info@sharktravel.us

Phone: (877) 216-2220